Something on your mind?Frequently asked questions

We've got you covered

Q.What if I change my mind?

A.As long as we haven't initiated a transfer of funds to you or settled your finance you can cancel the sale at any point.

Q.What do you mean by guaranteed personal values?

A.Unlike many other car purchasing companies we will personally come to you to value your car. This guarantees that the value we give is a genuine offer to purchase your car.

Q.Can you guarantee an online value?

A.Unfortuantely not. Online valuations are based on the description that you provide, if your online appraisal does not match our physical appraisal, we may need adjust our offer accordingly.

Q.Are there any hidden fees?

A.No none, If we can't agree a deal to purchase your car then we will thank you for the opportunity to purchase your car and be on our way.

Q.How will you pay for my car?

A.We transfer cleared funds directly into your account. This type of payment is so quick that if you agree to an offer to purchase your car, we can pay you and drive your car away there and then if it suits you.

Q.Can I keep my personal plate?

A.Of course, however this can delay things. You will need to apply to remove your registration number from the vehicle and hold it on a retention document. You will need to send a completed form V317, along with your V5 and MOT certificate, to your nearest DVLA office. Further details can be obtained from the DVLA website.

Please note that we can only buy your car once you have the full V5 document back from the DVLA.

Q.Can I drop my car off to you and save money?

A.We don't charge for the collection of your vehicle so this makes no difference. If you are local to us and would like to drop the car off you are more then welcome to come and see us. We'll even pop the kettle on.

Still have questions?

Don't worry, we're a friendly bunch. Call us for free on 08000 116 122 and we will happily chat through any questions you may have.

If you do contact us via phone or email we promise never to hassle you with unwanted calls or marketing emails. We hate junk as much as you do.

we want your car