Something on your mind? We've got you covered Frequently asked questions

Question Can I cancel the sale of my car?

Question You can cancel the sale, even after accepting our offer. If we haven't processed payment, you can cancel your sale at any point by informing a member of our team.

Question What is a guaranteed offer?

Question We guarantee that the valuation we provide is a genuine offer to purchase your vehicle, subject to a vehicle appraisal on collection.

Question Can I keep my personal plate?

Question To keep your personal number plate, you must apply to remove your registration number from the vehicle and hold it on a retention document. Simply send a completed form V317, along with your V5 and MOT certificate, to your nearest DVLA office. Further details can be obtained from the DVLA website. Please be aware that we can only buy your car once you have the full V5 document back from the DVLA.

Question Are there any hidden fees?

Question We are totally transparent when it comes to our valuations and there are no hidden fees. We offer a free valuation service and free vehicle collection.

Question How do you make a payment?

Question On collection of your vehicle we will transfer funds directly into your chosen bank account.

Question Will you guarantee an online valuation?

Question We are unable to guarantee online offers as they are subject to a vehicle appraisal. Online valuations are based on the description and images that you provide. If the online appraisal varies to the physical appraisal, we will need to reflect this in our offer.

Question Will I save money by dropping my car in?

Question As we offer free pick-up to all our customers, the quote will not be adjusted if you don’t wish to take us up on this. If you are local and would like to deliver your vehicle you are more than welcome to visit us.

Read Reviews on TrustPilot
Rated 5 Stars

Very professional organisation, arranged for them to come pick up my car but had a slightly better offer before they got here. They matched the offer and took my car away after paying the full asking price. They seem like two great guys so thank you.

Keith Thompson

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